Refund Policy

Every IPTV LEVEL UP plan comes with a 7-day refund window. When the service doesn't perform as described and support can't resolve it, your payment comes back to you.

Who can get a refund

You can request a refund within 7 days of activation (the date your login was sent) if:

• the service doesn't work on your device and support can't resolve it, or
• channels, movies or series don't work as described on this website and the problem isn't fixed.

How to request a refund

1. Write to [email protected] or message us on WhatsApp. Include your order ID (the ILD- reference) and what isn't working.
2. Let a technician try to fix it. Most issues are app settings or Wi-Fi and take a few minutes.
3. If the problem can't be fixed, we confirm the refund the same day.
4. We send the refund within 1–3 business days through the original payment method and give you a reference.

How long it takes to appear depends on your payment method: digital wallets are often instant, cards can take 5–10 business days.

When refunds don't apply

• Any request received after day 7 following activation.
• Issues rooted in your home network or hardware that persist after trying the fixes support recommends (for example, a connection slower than the recommended minimum).
• Accounts suspended for sharing logins beyond the purchased number of connections, or for reselling.
• Fees paid to third-party app developers (such as TiviMate Premium or IBO Player activation), which are refunded only by those developers.

Partial refunds

Plans aren't refunded pro rata after the 7-day window. If there's an extended service problem on our side, contact us and we'll look at each case individually, for example by extending your subscription.

Free trial

The 24-hour free trial is free, so there's nothing to refund. We recommend using it before buying.